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PostPosted: Wed Sep 08, 2010 8:04 am 
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mckyj57 @ Wed Sep 08, 2010 9:49 am wrote:
letitrip @ Wed Sep 08, 2010 10:41 am wrote:
Except tbreen takes it too far to the extreme. Yes your customer is the bar not the bar patrons, that's why you'll notice you never see me refer to them as my customers. However, you can't totally disocunt the patrons either, because they are a part of your customer's needs. Your customer needs them to be in the bar spending money, so you have to treat the patrons in a way that keeps them coming back and (very important point here as Cheese will atest to) SPENDING MONEY. This is why catering to the needs of the infamous "water drinker" is so dangerous. If you fill a bar with these folks, and they aren't spending money at the bar, your bar owner will be just as unhappy as if the place were empty.

That being said, as an independent contractor with your own brand -- should you have one -- you can certainly have a legitimate duty to yourself and your brand. This may conflict with doing what the bar owner wants, and as an independent contractor you have to balance this and protect yourself. Of course, you can choose your brand to be weak and do mostly what the venue owner wants, should you choose. But I can easily see someone not doing exactly what the venue owner wants in every detail, for good reason.

Of course the ultimate duty is to someone's bottom line, and if you don't perform for the venue they won't be bringing you back. 8-)


I couldn't agree more micky. I deal with this not only in Karaoke but in other aspects of my day job and other hobbies. You can't bastardize your values or do what you know won't work just because the client tells you to. Sometimes you have to demonstrate that you're the expert in this field and that your way of doing things is actually better. It's counter productive to hurt your reputation and future business just to keep one client happy. Especially if you know they won't get the results they want from what they want you to do anyway.

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Let It Rip Karaoke


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PostPosted: Wed Sep 08, 2010 8:49 am 
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(Underlining removed for the sake of sanity)

That kind of BOOSTS the case for last come last sing. There are the venue's PAYING CUSTOMERS, sitting, drinking, laying out money all night. In comes mr. "Show Hopper" at one, after spending the night ( and whatever few dollars he spent ELSWHERE) and wants to sing NOW. I say let him sit down, have a drink or two, then I'll try to get him in- AFTER he spends some money.

I can't tell you how many show hoppers we have around here that go from venue to venue, try and get up fast, spend nothing, and go to the next place to repeat the process.


I can't imagine how Mr. "Show Hopper" is having a good time, so let me play devil's advocate for a moment.

What is it about your show that might convince Mr. Hopper to stay? I am loyal to one KJ now, and the venues that he plays have made hundreds of dollars that I have spent on food and drink (yes, I eat and drink too much) for the following reasons :

The second time I did karaoke with this person, he greeted me, remembered my name, gave me a hug. I like that!

The food in the bar is decent, they had Guinness on tap, and they know how to make a Long Island.

He is entertaining, laughing and joking, has the right attitude for the job. He understands the emotional needs of his customers, and does his best to make feel happy. In short, he cares.

He plays my material on CDG. I do karaoke in French, because my favorite band is French, and despite the fact that not everyone likes it, he encourages me to do it because he knows that it makes me happy. In return, there are a few songs that his patrons love, and I do those songs for crowd response. One of them is "99 Luftballons", which is in German, but very popular, so I can do that song and everyone is happy. Maybe I care too.

He asks for feedback from the patrons, asks if they enjoyed the show.

So, what do you do to make your show competitive? What might tempt Mr. Hopper to stay and have a drink or two?

-denise


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