I can no longer support DigiTrax.

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Lord Burnstrum

Post subject: Re: I can no longer support DigiTrax.

Posted: Sun May 17, 2015 5:14 am

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Joined: Tue May 03, 2011 2:17 pm
Posts: 413
Location: United Kingdom
Been Liked: 38 times

Tend to agree with a lot of the points raised.

If it's Chartbuster tracks you're after, the majority of their tracks are available on Proburn (custom disc only) and Select-a-track, for those who can access these sites.

If I'm not mistaken, if a consumer requests a receipt, the business is legally obliged to provide one. Unless that is just UK/EU law.

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Cueball

Post subject: Re: I can no longer support DigiTrax.

Posted: Sun May 17, 2015 5:39 am

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Joined: Sat Oct 20, 2001 6:55 pm
Posts: 4433
Location: New York City
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This is my receipt from Digitrax/Karaoke Cloud:

Date Amount Method Description
12/17/2012 $14.99 Credit Card: xxxx Downloads
12/17/2012 $14.99 Credit Card: xxxx Downloads

As you can see, that really tells me a lot (heavy sarcasm here).

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Cueball

Post subject: Re: I can no longer support DigiTrax.

Posted: Tue May 19, 2015 1:15 pm

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Joined: Sat Oct 20, 2001 6:55 pm
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Location: New York City
Been Liked: 757 times

Here's the response I just received:

Digitrax Rep wrote:

Sorry for the delay, I was trying to see if I could get additional info.

It appears that the threads below are all about the system not creating and accurate receipt. We have been working to correct this problem, we hate it as much as you do! So far they have been unable to fix the problem so we are looking at different options but due to contractual obligations we have to wait. It is frustrating for all of us and we know we are losing sales because of it. All I can do for now is, if you NEED something you can’t get from somewhere else, let me know and I will manually create you a receipt.

Please let me know if you have any other questions or need anything else.

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