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| Karaoke Kandy Store / cheapkaraoke.com -- information? https://mail.karaokescenemagazine.net/forums/viewtopic.php?f=1&t=13419 |
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| Author: | mckyj57 [ Sun Apr 27, 2008 10:51 am ] |
| Post subject: | Karaoke Kandy Store / cheapkaraoke.com -- information? |
My service club spent thousands of dollars on a system from "Karaoke Kandy Store" in Parma, OH. We have been having difficulty getting service -- they sold us (prior to my involvement) an Audio2000 wireless mic system for full retail price. When the mic developed problems, they have not answered repeated requests for service. Does anyone have any experience with these people? |
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| Author: | Babs [ Sun Apr 27, 2008 3:22 pm ] |
| Post subject: | Re: Karaoke Kandy Store / cheapkaraoke.com -- information? |
I actually have spoken to them on several occasions. Although I have never purchased anything from them they seemed to be very customer friendly. They are family owned and came very highly recommended to me. Have you spoken to them on the phone? I would call them and ask for the owner or manager and tell them the headache you're having with their customer service. I would be very surprised if they didn't try to remedy the problem. |
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| Author: | mckyj57 [ Sun Apr 27, 2008 4:16 pm ] |
| Post subject: | Re: Karaoke Kandy Store / cheapkaraoke.com -- information? |
Babs @ Sun Apr 27, 2008 6:22 pm wrote: I actually have spoken to them on several occasions. Although I have never purchased anything from them they seemed to be very customer friendly. They are family owned and came very highly recommended to me. Have you spoken to them on the phone? We have called several times, left a message, and never received a return call. Quote: I would call them and ask for the owner or manager and tell them the headache you're having with their customer service. I would be very surprised if they didn't try to remedy the problem.
I hope they will, but they haven't responded to 6 emails or 6 phone calls. I made one more try (the first ones were done by someone else) and no response after 24 hours. It is Sunday, though, and we will see if they respond tomorrow. |
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| Author: | Babs [ Sun Apr 27, 2008 6:03 pm ] |
| Post subject: | Re: Karaoke Kandy Store / cheapkaraoke.com -- information? |
Wow that is so odd. Everytime I've called them someone answers the phone and if they can't answer my questions they get aomeone who can. I can't imagine they are out of business. I wonder what's going on? |
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| Author: | knightshow [ Mon Apr 28, 2008 3:39 am ] |
| Post subject: | Re: Karaoke Kandy Store / cheapkaraoke.com -- information? |
send them a signature letter with a formal complaint! |
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| Author: | dbk1009 [ Mon Apr 28, 2008 8:07 am ] |
| Post subject: | Re: Karaoke Kandy Store / cheapkaraoke.com -- information? |
They are actually the ones I bought my whole system from 6 years ago. Whenever I have had problems they have been really good about getting back to me. As a matter of fact, after I got it, and got it working, I found out an ex employee actually shipped me their floor model and demo cavs unit. By then I had 8 books and it was so ingrained I kept it. Try either in the morning or late afternoon. |
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| Author: | mckyj57 [ Mon Apr 28, 2008 9:44 am ] |
| Post subject: | Re: Karaoke Kandy Store / cheapkaraoke.com -- information? |
It appears they may have had a rogue employee who got fired. I called again today, and this time reached someone. They returned my call when I leerily left a message. They did try to send me off to the manufacturer (Audio 2000). When I expressed dismay that we had sent 6 emails and made 6 phone calls without a response, they called Audio2000 for me and had someone give me a call. I have an RMA number now as a result. We will see how the repair goes. We first tried to contact them on Feb. 9th and it is now the end of April. While we aren't happy that they 1) sold us a discontinued product at full retail and 2) failed to respond to repeated attempts to contact them, we are happy they have finally done something. They sold us a $200.00 wireless microphone for $379 plus tax, and we had to buy another one to replace it while they didn't respond. Not too good, but we go from here I guess. I am not real impressed with them, because they sold a lousy system (DJ mixer, clunky setup with dual RSQ drives, no crossover for subs, wrongly configured) for a lot of money, but caveat emptor I suppose. If the club had talked to me before buying it, they wouldn't have been taken. |
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| Author: | dbk1009 [ Mon Apr 28, 2008 10:00 am ] |
| Post subject: | Re: Karaoke Kandy Store / cheapkaraoke.com -- information? |
Sounds eeerily similar to what happenned to me. I was sold an Audio2000s Digital Karoke Mixer/Amp all in one, CAVS JB-99, APi Dual Cordless Mics, and 2 Gemini "5 way" speakers. I quickly learned how to work around it, but it was a pain in the.... I too was told it was a rouge employee. Wonder if they keep hiring him back... 
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