They are also evidently having trouble since they farmed out to Australia. They supposedly shipped all their equipment overseas so when you don't get your custom disc or it arrives damaged, they can't make good, stateside. You go through the entire 3 week wait again instead. We finally got our custom ordered in Oct a few weeks ago and it arrived scratched and wouldn't play. Finally got the replacement last week and there were still scrathes and one song won't play. We are giving up this time. In all fairness, we got a subesequent order in fine shape and in a timely matter and Martha has done her best to help us but there isn't much they can do if Australia doesn't cooperate.

They did not ask for a return of the bad disc.

Sound Choice has always given excellent service in the past so the fact that we weren't getting answers to our emails either was very worrisome. We were doing a combination of calling and emailing. I think there have been so many people with problems that it takes a while for them to get back to you. They are doing every thing they can to help stateside but they haven't been able to make Australia tow the line.

I, too, have a list of songs that I would prefer to have on Sound Choice. Other sites that offer Sound Choice customs don't have all those songs. So I am trying to get up the nerve to order again. We had ordered a different custom from them after the October one and it came within 3 weeks and was undamaged.

Im not sure i agree due to the fact both Chartbusters & Pop Monthly seem to have no trouble putting stuff out every month

Lonman no offense but you dont work for pop hit or chartbusters. sunfly or zoom for that matter...so you cannot speak for them....maybe they just work really hard at trying to get stuff out unlike soundchoice just sitting around doing nothing and making excuses

It is a different business model. A company that specializes in current top hits has a relatively easy time of contacting representitives of popular current artists, they are visible.

On the other hand if SC decides that they want to get liscencing of a one hit wonder or obscure band from the 60s or 70s just finding the person who has the rights is quite often going to be difficult, and that artist is highly unlikely to have a current legal advisor on retainer making it that much more difficult.

SC knows that half or more of the current "top" songs are pretty much forgotten in a few months, only a small subset stand the test of time. They want to produce CDs of songs that they can keep selling in their catalog for full price 10 years from now. On the other hand a company like Pop Hits Montly makes their disks with full expectation that they will be in the $5 discount bin in 2 years time.

Zoom, Sunfly and SBI have an easier time with approval due to English laws. The legal reasons are also probably why SC makes their custom disks in Australia. Certainly labor prices are not that different, and shipping is going to be more costly, the only explanation that could be is legal issues. For their regular disks they pay for liscencing of a set number of copies, and they can make them here in the USA (or did in the past).