Karaoke Forums

I bought a couple cdgs from KW before xmas, then when completing the order, a pop up talked me into buy another 8 cdg set which has been a thorn in my side ever since. All Star Karaoke. I've got a few other ASK in the past with no problems of them working. But 6 of the 8 in this set will not play or rip, they just slide around in my drive. The 6 out of the 8 that don't work are solid colors.
I called them before xmas, had trouble getting them to answer me. When they did, they told me they would have my daughter send them back while I flew to Canada on the 26th. Came back after my trip, no call and it took me 2 more weeks to get to talk to them again. Explained what happened again. They said they would just send replacements. When this didn't happen, I got a little testy with them. Finally last week, I got the replacements. Same thing, the 2 worked, the 6 didn't. Today, a week later, I finally got to talk to them again. They won't give me my money back, which I can understand, and they won't let me pick something else out. They said they would just keep sending me this set until I got one that works. The set is "Karaoke Block Party, has 105 songs on it including different genres. 6 of the 8 are solid in color, the two that work just have the font on them. I forgot, they also tried to tell me that because of the color, they were a little heavier and my drive is probably wearing out and can't play them. I rip these on an Acer I just bought brand new in August.


I'm done buying from them, just thought I would share.

have your tried to get someone else to see if they work on another player etc ?

Thought of that jam but what good would that do me? All my disks will be ripped on my home set up. I have about 4000 cdg songs so you can figure out how many disks I have, none other have give me a bit of problems. Just this set, both times, with the colored disks.

I personally think that they had "originals" of the first 2 discs, and completed the set with copies. I had the same thing happen to me with SCDGs. Five out of the six disc set worked AND ripped fine, BUT the 6th disc I could not get to play, or rip. I got FOUR replacement discs, with NO LUCK what-so-ever. Finally gave up, and bought the 6th disc from a different vendor. My experience WASN'T with KW, but I think it's becoming a trend. You REALLY have to be careful who you're buying from.

Rosario

Let me tell you a story about KaraokeWarehouse.

A couple years back I purchased an ASK Toby Keith CDG disc from WALMART. At that moment in time Walmart was basically eliminating karaoke from its music dept. When I inserted the disc into my home karaoke player, it would not load up. I tried my show player, with the same results... I also tried my computer. No luck.

Well, knowing that the store had no other copies of this CDG, and would not be getting more. I went on line and ordered it again from Walmart.

BTW... I then took the disc back to my local Walmart to return it and they didn't want to do anything for me because the disc was opened. I insisted that I was going to get satisfaction and they finally got a manager involved. He offered to swap it out and I informed him that he was welcome to look for another copy but that I had ordered on line because he had no more copies in stock. I also showed him my ("re-order") confirmation form Walmart on-line. He then wanted to give me a credit, which I refused. I said that he should try the disc to that it is clearly defective and because of that I wanted my money back. WHICH I FINALLY GOT!

A few days later my replacement disc arrives - SAME EXACT PROBLEM...
I called Walmart customer service and got nothing but a run around... so I decided to take a "breaK" from the morons at Walmart, for the moment!

So, I got to thinking. I've been to and had purchased a few odds and ends from KaraokeWarehouse. In the process I noted that they carried ASK discs also. And at that time I only knew of Walmart and KaraokeWH selling that product.

So, I figured, there's more than "meets the eye" here. I decided to call KaraokeWH and ask what they knew about the defective product I had encountered. The were very inquisitive about and responsive to my problem. I was told someone would call me back. Within an hour or two they called back to inform me that the disc in question was the product of a poor pressing.

AND... they asked for my name and address and sent me a replacement that worked perfectly... FREE OF CHARGE! And though I had offered to pay for shipping, they wouldn't accept even that.

And, remember, I never got the problem resolved with Walmart and no longer had a need to get back to them and waste time with them over a problem that was solved for me.

So... what more can I say?




l

Before christmas my wife bought me hoster thinking it was the latest version it wasn't. tried to get the new one was told this was all they had until they sold out. they lost my businees after that. dave

Well, they told me to call this this morning as my regular work hours are off this week and I don't go in until 10 AM. They never answered the phone this morning. They are 2 weeks away from taking the longest for me to get replacement product for defective product.