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Crown Amplifier Recall
https://mail.karaokescenemagazine.net/forums/viewtopic.php?f=1&t=19811		 Page 1 of 1
Author:  letitrip [ Wed Jul 21, 2010 6:54 am ]
Post subject:  Crown Amplifier Recall
Not sure if anyone on this board has one of these so check for yourself, but Crown is recalling a bunch of amps manufactured between September of last year and April of this year. They have a simple website where you can plug in your serial number to find out if you're affected:

http://www.crownaudio.com/ca2010/
Author:  Bazza [ Wed Jul 21, 2010 7:07 am ]
Post subject:  Re: Crown Amplifier Recall
The following amplifier models are affected:

* XTi1000
* XTi2000
* XTi4000
* CDi1000
* CDi2000
* CDi4000
* DSi1000
* DSi2000
* DSi4000
Author:  Micky [ Wed Jul 21, 2010 8:32 am ]
Post subject:  Re: Crown Amplifier Recall
Thanks, good info :wink: I own a Crown XTi 2000 but based on my serial number, mine is not affected :pray:
Author:  DJMojo [ Wed Jul 21, 2010 9:42 am ]
Post subject:  Re: Crown Amplifier Recall
Thanks Tony

I followed that link and I entered the serial numbers of my new crown xti amps and got this-

Your amplifier could be affected by this corrective action. Please review the information below to understand your options for repair of your amplifer and for further details.


•What is the basis for this corrective action? What happened?
In early May 2010, we noticed an unusually high return rate on CDi amplifiers. As we investigated this and determined the root cause, we discovered a supplier quality problem that will likely impact several amplifier models in the CDi, DSi and XTi families.


•How will I know if my amplifier is affected?
Many of these models contain power supply resistors which demonstrate a very short lifetime. When these resistors fail, the amplifier will not turn on.


•Which models are affected?
The following amplifier models are affected:
◦XTi1000
◦XTi2000
◦XTi4000
◦CDi1000
◦CDi2000
◦CDi4000
◦DSi1000
◦DSi2000
◦DSi4000


•Are there any safety hazards involved with this issue?
No safety issue exists, but because the amplifier stops functioning we believe it is important to address this with a corrective action.


•What if the manufacture date on my amplifier falls within the affected range but I didn’t receive it until after April 30, 2010?
Any model that was shipped after April 30, 2010 regardless of manufacture date, has already been corrected. All units within Crown production and warehouses are being reworked before shipment. All forward production is now being made with known-good components. All field units will be reworked or replaced to complete customer satisfaction.


•How can I get my amplifier fixed?
Inside the United States:


◦Take your amplifier to your nearest Crown service center. Locate one by following this link: http://www.crownaudio.com/support/servcent.htm
◦For personal assistance in having your corrective action performed, please call Crown at 800-342-6939 and select option #3 between the hours of 8:00am and 7:00pm EDT, Monday through Thursday and 8:00am to 5:00pm on Friday.

The closet authorized service center is 200 miles away and they don't give you a clue how much time this repair will take.

Mojo
Author:  twansenne [ Thu Jul 22, 2010 3:33 pm ]
Post subject:  Re: Crown Amplifier Recall
Should have bought Behringer. (elbow to the ribs)
:rotflmao: :rotflmao: :rotflmao:
Author:  BigJer [ Fri Jul 23, 2010 9:42 pm ]
Post subject:  Re: Crown Amplifier Recall
Ouch! My Carvin is still going strong as well...
Author:  masterblaster [ Sun Jul 25, 2010 1:22 am ]
Post subject:  Re: Crown Amplifier Recall
twansenne @ Thu Jul 22, 2010 4:33 pm wrote:
Should have bought Behringer. (elbow to the ribs)
:rotflmao: :rotflmao: :rotflmao:


I have 5 of them (for karaoke and my band). Not one problem in 6 years. Somehow Behringer got one thing right.
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