Lonman @ Fri Aug 15, 2008 2:54 pm wrote:
mckyj57 @ Fri Aug 15, 2008 10:59 am wrote:
I used to use Musician's friend, but since their merger with GC last summer it seems they can't do anything right. Every order I have tried with them is bad, and I am through.
They've been merged for almost 10 years now - May of 1999. All Musician Friend brick & mortar stores became Guitar Center while they kept the online purchasing Musicians Friend.
I still use 'em, never had any issues to date. Locally will hit Guitar Center, very few other options close to me - 2 for real pro gear unless I want to drive to Seattle.
For karaoke music, generally karaoke.com, prosing.com are my 2 main sources.
They had separate mail order operations until last summer. They merged them in early August, relocating to a new facility.
Since that time I have received double shipments, deficient shipments, DOAs on B-Stock, and had trouble getting the RMAs associated with those dealt with. They no longer take emailed questions or replies to order confirmations.
Of course I could just be experiencing issues not seen by others, but I don't get that feeling. Their customer service people seem a bit beleaguered....
Since last September I have bought most everything from zZounds. I decided to try Musician's Friend once again, and bingo! DOA and return, and difficulty getting the RMA.