Karaoke Forums

I can't speak for some one else, but in general 'blowing off' means being ignored, which has described my experience with a lot of karaoke companies.

I would email a question, and never get a response back, even after a MONTH. Then when I actually call customer service, they'll say something like "we'll talk to X and get back to you" and no one ever does. If I called and asked for someone specific, they would transfer me to their voice mail, I would leave a message and again nothing happened.

I don't know who was resposnsible several years ago, but it was quite common at several companies, including Stellar. Things have improved vastly recently however. I will say that Tony Wallstra is the best thing going for Stellar.

His commitment and level of customer service has been absolutely been beyond.. well pardon the pun, Stellar..

Bastiat,

Why did you change your ID and re-register with a different one?

If such were the case, what difference would it make?

It really is difficult to respond to comments that are this general in nature without knowing the specifics of the inquiry, but I'm pleased that you are satisfied with our customer service at present. Tony is a special and we go back a long way. Now if we can only get those damn titles back on track.

the simple fact that you have admitted there is a problem with the selection and not blaming others for the problem shows that you do care and want to make it better.
that alone has me standing behind you going forward.

_________________
Paradigm Karaoke, The New Standard.......Shift Happens

I think i do have to be fair..so..as for me I will give it to Jan 2013 if song selections are not better I will go else where..yes ..I know that my choice but after a year of CDG by steller..Im losing money by buy discs that are not being used..Im a paying customer and at least im letting you know how i feel..also if someone call and asked to speak to management they should be forward to them not given the run around.
PS I will be calling tomorrow and see if the same thing happens again.

Just got off the phone with a manger of stellar records and voice my concerns about putting stuff out that are on the charts..She was very nic and listened to what i had to say. All I can say is THANK YOU...enough said

There is an OLD big Karaoke company out there(Who has become a litigation company), that could take some lessons from Stellar, and instead of being suspicious of all their customers and investigating them, learn to trust them as Stellar does. Stellar WANTS new customers, and wants to make their old customers happy.

_________________
I am the ONLY SANE 1 HERE

I don't know if were thinking of the same letters But you should say an old big karaoke company as I don't think karaoke is their priorities...

Fixed!!

_________________
I am the ONLY SANE 1 HERE

Lots of two letter manus out there: PS, PH, SB, ZM, AX, JT, SF, etc. For the life of me I can’t name that two letter big karaoke manu that could & should take some lessons from Stellar. Can you guys please name it? (kiddin')

Anyways, give credit where credit is due – Stellar for spearheading the rebirth of new track releases that are currently in Top 40 monthly Billboard Charts (hoping / fingers crossed). If he can accomplish the task of releasing popular tracks; 3 cd’s , 27 tracks a month x 12 = 324 tracks a year’s subscription of $489.95. I would say that’s a pretty good deal.

With Tom’s fresh approach PH has lot of potential to make it really big in the karaoke world (of vet kj's & consumer market) Kudos! And yes, I’m not under 35 yrs old. I'm a 20+yr kj from old school who prefers to rip from cd’s kind of dude.

_________________
To be fortunate enough to derive an income from a source as fulfilling as karaoke music has got to be as close to heaven as we can get here on earth!

You can only assume that All Star pays their licensing. Hopefully they do - I would hate to see yet another U.S. manu go under for illegally producing music, but they do seem to put out some stuff that other manus seem to not be able to touch - so one can never know.

_________________
LIKE Lonman on Facebook - Lonman Productions Karaoke & my main site via my profile!

I agree..I hope we dont lose any more...there are not many left....or everyone going to have to down load.............

Geez, go on vacation and look what happens!

A belated but sincere "WELCOME ABOARD!" Tom...

I would be one of those folks that Bazza has referred to as a "rabid dog" ( folks that took issue with the practices of another company), I guess. However, I have absolutely no issues with Stellar, and have heard nothing but good things about you. I am very happy that you have become active here.

_________________
"No Contests, No Divas, Just A Good Time!"

" Disc based and loving it..."

Not sure if this is the right place to ask but what the heck!. What are the chances of getting two really good Luke Bryan songs on an upcoming disc? The songs have gotten much air time on CMT over the last two years. The songs are "IT'S A SHORE THING" & "SUNTAN CITY".

Steller is focusing on new songs that have been released from what Ive been told..but who knows.

OK, first official Stellar question from me:

I am under the impression that Stellar produced some of the Memorex discs. I own some Memorex discs, including MXUPH1, which I believe is one of the discs in question.

The production values ( richness, depth, and and closeness to the original track) are, in my opinion, better than ANY other karaoke discs out there.

The standard Stellar product does not compare to it.

My question is- if this is truly a Stellar production, and I am not in error- why not?

Is the cost differential that large? Did Stellar have access to to equipment and other resources for the Memorex product that they don't normally have?

I am not trying to knock the Stellar product in this case, but am truly curious why there is such a huge difference.

Of course, if I am in error regarding Stellar's involvement with the the Memorex productions, then the question is moot, and I apologize for taking up your time.

Thanks in advance for any clarification...

_________________
"No Contests, No Divas, Just A Good Time!"

" Disc based and loving it..."

Well Joe I really don't know what to make of that. Because the subject we're dealing with is so subjective it's really hard for me to agree or disagree. I will tell you that from a personal standpoint most of the tracks that we did for Memorex were somewhat of an embarrassment. These were actually low budget recordings due to the selling price in the mass merchant market.

Having said that, there are a number of factors which may influence one's opinion of the recordings. I'm not suggesting that there is anything wrong with your ears, but one of the factors that immediately comes to mind is the fact that not a lot of expense went into the mastering of the Memorex line. The reason I suspect this could be the reason is because over the years in listening to a number of comments praising certain lines and trashing others I noticed somewhat of a pattern. It seemed to me that the preferred lines were more project studio quality rather than radio ready quality. As it turns out there could be a logical explanation for this. Getting deep into studio production techniques would be beyond the scope of this particular discussion, but in the spirit of answering your question I'll offer the Reader's Digest version.

Mastering is a very complicated process and as they say, is what usually separates the men from the boys in the final product. It's glaringly obvious in distinguishing a "project studio" project from a professional "radio ready" project. So why does it seem that the average KJ prefers the project studio recording over the radio ready recording? I think the reason may be in part due to the fact that these recordings are being played over a sound reinforcement system as opposed to a home stereo system. One of the telltale signs of a project studio recording is the runaway dynamics in the recording. Played on a sound reinforcement system in a noisy environment this would simulate more of a live sound and possibly what you referred to as deeper and richer.

Several years ago we actually had a production meeting regarding this issue and discussed some possible solutions to this. One of the problems is that many of our recordings go into products that are not played in live venues so the bottom line here is that we would have to create two separate mixes for each track which would be a royal pain in the butt. We were going to call it Pop Hits Monthly Live to offer our customers a choice, but as we all know the market dropped due to a number of factors and it just wouldn't be profitable to do so.

There could be a number of other factors as well, but I just wanted to illustrate one issue in particular. There are so many variables that accounts for someone's preferences that it would be impractical to address them here in this forum, but suffice it to say that ultimately you're the judge and you must choose what's best for you and your business. In any event, thanks for asking and giving me an opportunity to address a problem which seems at times to be a subject of deep controversy amongst individual preferences toward certain brands. I guess the bottom line here is that you like what you like and it's not really worth arguing over who has the best product as opposed to who has the best product for you.

Tom, I miss the index of songs/artists being printed on the actual discs. When I host a show (rare as that is now for me), I always check the code the person wrote from my song books against the disc I pull from my binders. Then I check and match up the track number they selected with the disc in my hand. I can't do that with the newer Sing It Now discs. All they say is the month and year on them (and of course, Country, Pop, Urban), so I have no way of knowing if I have the correct disc pulled for the singer (or if I have a misprint in my books). Is there any chance that whoever you are using now for the printing of the disc labels, could change the format back?

here, here, I agree 100%....

_________________
It's all good!